Thank you for purchasing from Sugar Lulu. We take great pride in ensuring our customers are not just satisfied but ecstatic about their overall experience with us. Therefore we offer a full money-back guarantee for all purchases* made on our website. If for any reason you are not satisfied, we will refund your money, provided we receive your request within 15 calendar days of receipt of your order. You are eligible for a full reimbursement when your purchase has been returned to us in its original and unworn condition with the original labels attached. We highly encourage our customers to try on their item(s) when they are received to ensure a proper fit. We are always happy to exchange your item, especially if the size needs to be adjusted.
If you have any additional questions or would like to request a refund or exchange, feel free to contact us at firstname.lastname@example.org.
*Please note that Mystery Bags, Model Squad Boxes, Final Sale Items and any Custom Made Clothing are not eligible for return.